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  ..safety alert for grill tanks  
 
 
Frequently Asked Questions
Q.
Will I be provided after hours service?
A.
Yes. We provide after hours service. In the event of an emergency after normal business hours, call the office and you will receive a message giving you up-to-date numbers for on-call employees. If the cause for the emergency is due to a failure in our equipment or service, the service call is free. If another cause is determined, there will be a charge for time and material.
 
Q. 
How often will my tank be filled?
A.
When you become a customer, we will provide you propane service your way, but the most economical is to be placed on an automatic delivery system. The frequency that your tank is filled, will depend on your propane gas needs; (i.e. Cooking and hot water customers are filled year-round, while heating customers are filled September-April). Make sure you let us know if you add an appliance, so that we can better serve you.
 
Q.
What's a Special Trip Charge?
A.
Our delivery drivers are hard at work maintaining delivery routes. When a customer DOES NOT COMPLETELY FILL UP when the driver comes by, or does not choose our automatic delivery system, they run the serious risk of running out before the next delivery date. If the customer wishes to be filled off route, they must pay a "special trip charge" in addition to the cost of the propane gas delivered. To avoid this situation be sure to choose automatic delivery and fill up each time the driver makes his monthly delivery.
 
Q.
Why isn't my tank filled to 100% Capacity?
A.
Your propane fuel is delivered and stored in liquid form. Propane liquid, for example, will expand over 17 times as much as water over the same temperature increase. As a result, tanks are filled to about 80-85% of their capacity. This leaves space above the liquid which allows the LP-gases to expand freely due to changes in temperature.
 
Q.
Can I use propane to fill party balloons?
A.
NO! In a vapor state, propane is heavier than air and will not float a balloon. Despite the versatility of propane, there are some things that should not be attempted. Put out those candles!

 

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